‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, seeing big businesses investing heavily in content creators and reducing expenditure on advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Currently, a wave of user-generated videos have recorded its extensive utilization in “practical tricks”.
It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for noisy doorways. Users have even applied it to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, executives at the multinational amplified the hacks by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and rejuvenate purses. Suggestions it could brighten smiles or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was crucial.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Having your brand advocated by consumers, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
The approach indicates dramatic transformations happening in audience habits, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in falling revenues for TV and print advertising. Within the United Kingdom, commercial funding for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
This further signifies a blurring of media roles as large companies almost become production houses themselves, linking up with a multitude of digital creators to promote their goods.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Advertising spending on the creator economy is rising at quadruple the rate than total media spending. Stateside, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025.
The Enduring Power of Broadcast
Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to shape the national conversation.
She added: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”